Porsche Assistance | Used Porsche
A Porsche is designed to be driven. Preferably all the time.
Included with all Porsche warranties, and renewed every time you service your Porsche at an Official Porsche Centre, Porsche Assistance gives you the security of coverage 24 hours a day, 7 days a week, 365 days a year, anywhere in Australia.
It offers you roadside assistance for your Porsche, including vehicle rental, legal and medical assistance and accommodation when travelling over 100 km away from home.
In the case of an emergency – you’re involved in a collision, sustain a flat battery or tyres, run out of fuel or are locked out – Porsche Assistance will be there to assist you with all your needs. It is important to remember that only Official Porsche Centres are qualified to carry out the repair and diagnosis of your Porsche – even in an emergency.
Should you require assistance, at any time, simply dial the Porsche Assistance 24 hour toll free number 1800 659 911.
The easiest way for the technical operator to identify you is via your vehicle’s VIN or chassis number. This can be found on your vehicle (left hand front of the windscreen or vehicle compliance plate). If you cannot locate this number you can volunteer other forms of identification (registration number, name etc). It is important to stay with your Porsche at all times. Do not leave it unattended. Porsche regrets that no repairs or assistance can be given to an unattended vehicle.
What exactly does your Porsche Assistance cover?
In the event of minor breakdown, temporary adjustments to your Porsche which can be performed on the spot will be made to ensure that you and your vehicle are back on the road with the minimum of fuss. If your car cannot be mobilised, Porsche Assistance will transport your vehicle to an Official Porsche Centre. If necessary, transportation will also be arranged for you and your passengers to your destination within the same city or town.
If your vehicle’s battery is flat or faulty, Porsche Assistance will either test and jump start flat batteries, or transport your Porsche to an Official Porsche Centre.
Porsche Assistance will change a flat tyre with your vehicle’s spare wheel or, if necessary, transport your Porsche to an Official Porsche Centre.
If your Porsche runs out of fuel we will provide sufficient fuel (at our cost) for you to travel to the nearest fuelling facility, or transport your vehicle there for you.
The service that is provided in the event of an accident includes arranging towing of your vehicle to the nearest Porsche Certified Collision Centre, arranging transport to get you to your destination, relaying any messages or altering arrangements as you require. You can find further information and a listing of all Porsche Certified Collision Centres here.
N.B. The costs of towing, alternative transport or accommodation following an accident are not covered by Porsche Assistance.
Telephone Legal Advice is available 24 hours a day in relation to any matter involving the ownership and use of your Porsche. Advice does not extend to preparation of briefs or personal interviews.
With adequate proof of ownership, Porsche Assistance can help in reopening your vehicle or locating your spare keys. Some later model Porsches are fitted with a sophisticated high security engine immobiliser, incorporating a microchip built into your ignition key to enable the engine of the vehicle to start. The loss of the keys will render your Porsche totally immobile. As the keys are unique to each Porsche, there can be some delay in sourcing new keys, Porsche Assistance urges you to treat your keys as an item of high security.
If your Porsche is immobilised for more than 24 hours in the event of a breakdown:
To allow you to continue your journey, Porsche Assistance will provide you with a rental vehicle for up to five days. Please note stamp duty, delivery fees, accident excess, toll charges and fuel costs are not included. Alternative transportation will be provided to your home address or intended destination should car rental be unavailable.
If your Porsche is immobilised for more than 100km away from home:
If you continue your journey, Porsche Assistance will transport your Porsche to you, after repairs have been completed.
Porsche Assistance will arrange and pay for up to five night’s accommodation for the driver of your car plus passengers (maximum $300 per night in total). This applies only if they decide to remain with the vehicle whilst it is being repaired locally.
What is excluded from the benefits?
The following services are excluded from your cover:
- All costs related to parts, labour and other associated costs for the repair of your Porsche including replacement batteries and/or tyres.
- Where a rental car is provided, you will be responsible for any costs which would normally be payable by you such as petrol or toll charges and accident excess in the event the rental car is involved in an accident.
- Towing after an accident, bogged vehicles, recovery of disabled vehicles in areas that are not accessible to normal four wheel drive vehicles and the towing or recovery of caravans or trailers will be coordinated, however all costs remain the responsibility of the owner or the owner’s insurance company.
For further information contact your Official Porsche Centre or download the Porsche Assistance brochure below
If you have sold your Porsche privately, your cover can be fully transferred to the new owner at any time during the period of cover.
If you are the second or subsequent owner of the vehicle or if you are the current owner and have changed your address or registration details, please send an email to firstname.lastname@example.org including your contact details and the vehicle identification number (VIN) or call 1800 711 911.